Return and Refund Policy

We truly hope you love every saree you receive from us—but if something’s not right, we’re here to make it better.

🛠️ If It’s Our Mistake (Damage or Wrong Product)

We’ll take full responsibility if:

• Your product arrives damaged, or

• You receive a completely different item

What to do:

• Email us at support@ekakshamo.in within 48 hours

• Attach your order number + an unboxing video as proof

• Once verified, we’ll arrange a free return pickup and offer you a replacement (if in stock) or a full refund.

💬 If You Change Your Mind

We get it—sometimes a piece may not feel like you. In such cases:

• Let us know within 48 hours

• The saree must be unused, unwashed, and in original condition with tags and packaging intact

• You’re welcome to send it back to us through a courier of your choice (we’ll share the return address via E-mail)

• After receiving and inspecting the piece, we’ll offer you an exchange (if stock is available) or a store credit for future use. Refund may be considered from a case-to-case basis.

🚫 Please Note

• We don’t accept returns for worn, altered, or damaged-after-delivery items

• Slight color variations due to lighting or screen differences aren't considered defects

• Refunds are only available for verified damage or incorrect items from our side

Thank you for supporting our small business. Every order means the world to us, and your trust keeps us going. 💛